TERMS AND CONDITIONS

Last Updated: 27 September 2026

Thank you for booking with Karibu Kwetu Zanzibar. We are Limited company based Zanzibar. By booking our tours, transfers, car hire, apartments or hotel booking, you agree to these Terms & Conditions. We made them simple, fair, no hidden tricks

Company Details:
Business Name: Karibu Kwetu Zanzibar – Tours, Transfer & Car Hire
Owner: Haffidh
Location: Paje, Zanzibar, Tanzania
WhatsApp: +255 777 430 440
Email: info@karibukwetuzanzibar.com

1. BOOKING & CONFIRMATION

1.1 All bookings made via WhatsApp, Instagram, Email or Website are considered confirmed after we reply “Confirmed” with date, time, price and pickup location.

1.2 No big deposit required for tours & transfers. We trust you. Small holding deposit may be required in High Season (July-Oct, Dec-Feb) to secure boat/car:

• Tours: $10 per person
• Transfer: $10 per car
• Car Hire: $50 deposit
• Apartment: 1 night payment ($35-60) as deposit

1.3 Deposit is payable via M-Pesa, Wise, PayPal, WorldRemit or cash. Deposit is non-refundable but can be used for another date if you cancel early (see cancellation).

1.4 Remaining balance to be paid AFTER service is completed – cash USD, TZS, Euro or Mobile Money. You can also pay before via transfer if you prefer.

2. PRICES & PAYMENT

2.1 All prices quoted are in US Dollars (USD) and are per person for tours, per car for transfers, per day for car hire, per night for apartments – unless stated as private total.

2.2 Prices include what we list: pickup, entrance fees, guide, food/drinks where mentioned, government taxes. No hidden fees at end.

2.3 Prices do NOT include: Tips (optional but appreciated), personal expenses, travel insurance, visa $50, items not listed as included.

2.4 We reserve right to adjust prices due to fuel increase or government park fee increase – but if your booking already confirmed with price, your price stays – no change.

2.5 Exchange rate: If paying in TZS, rate is Bank of Tanzania rate of that day.

3. CANCELLATION & REFUND POLICY – FAIR FOR BOTH

Tours & Transfers:

• Cancel more than 48 hours before: 100% free, deposit returned as credit for future date (valid 12 months) or full refund minus transfer fees.
• Cancel 24-48 hours before: No penalty for transfer, for tours deposit $10 kept as cancellation fee (boat already booked).
• Cancel less than 24 hours / No Show: 50% of total charge applies – because we already paid boat, car fuel, and lost other guests chance. If no deposit paid, we kindly ask you to pay 50% as respect for local fishermen/drivers.
• Bad Weather: If WE cancel due to unsafe weather (strong wind, heavy storm) – 100% refund or free reschedule – your choice. Safety first. Light rain does NOT mean cancellation – tours operate in light rain.
• You are late: We wait max 30 min at hotel lobby. After 30 min, tour considered no-show.

Car Hire:

• Cancel >48h: Full deposit refund.
• Cancel <48h: Deposit kept.
• Early return: No refund for unused days unless car has mechanical problem.

Apartments & Hotel Booking:

• Cancel >7 days before: Full refund of deposit.
• Cancel 3-7 days before: 50% refund of deposit.
• Cancel <3 days / No show: No refund – owner kept room for you.
• If you book hotel via us but pay hotel direct – hotel’s own cancellation policy applies – we will tell you before booking.

4. WHAT IS INCLUDED & NOT INCLUDED

4.1 Each tour page lists inclusions. Generally includes: Licensed driver/boat, fuel, guide, pickup/drop anywhere in Zanzibar, entrance tickets mentioned, food where mentioned, snorkel gear, water.

4.2 Not included: Tips (if you loved guide/boat captain, $5-10 is big help for family), alcohol unless mentioned, personal insurance.

5. YOUR RESPONSIBILITIES – CUSTOMER

5.1 Be ready on time at hotel lobby / reception. Provide correct hotel name and room number day before.

5.2 Respect marine life: No touching coral, no standing on coral, no chasing dolphins, no feeding tortoises outside allowed food. We do ethical tours – we will stop any guest who harms animals.

5.3 Follow guide’s safety instructions – life jacket on boat, stay with group in Stone Town.

5.4 For Car Hire Self-Drive: Valid driving license required (any country), drive on left side, speed limit 50km/h, no drunk driving, no off-road unless 4×4, you are responsible for punctures and small damages – insurance covers big accident only, not tyres/mirrors. Fuel not included – return with same fuel level.

5.5 Apartment: No smoking inside, no loud party after 10PM (neighbors are local families), max people as agreed, no pets without permission. Any damage – guest pays.

5.6 Travel Insurance: Highly recommended. We are not responsible for illness, injury, lost luggage, flight delay.

6. OUR RESPONSIBILITIES – KARIBU KWETU

6.1 We provide licensed, insured boats and cars with seatbelts, life jackets, first aid.

6.2 All drivers and guides are licensed by Zanzibar Commission of Tourism.

6.3 We will do our best to show wild animals (dolphins, turtles, monkeys) – but they are WILD – 95% we see dolphins in Kizimkazi, 100% monkeys in Jozani – but nature is not guarantee – no refund if no dolphins, but we try again free second trip if time allows.

6.4 In case of breakdown – we provide replacement car/boat within 1 hour in Paje/Stone Town area, max 2 hours far north.

6.5 We are not liable for events beyond our control: weather, sea conditions, government restrictions, strikes, natural disasters.

7. LIABILITY & SAFETY

7.1 Tours involve sea and wild animals – risk exists. By booking, you confirm you can swim (for snorkel/dolphin tours) or you inform us you cannot swim – we provide extra life jacket and guide will hold you.

7.2 Children under 18 must be with adult. Children under 3 free but parents responsible.

7.3 We are not liable for personal injury, loss or damage unless caused by our direct negligence.

7.4 For Car Hire: In case of accident, inform us + police immediately – do not move car. Client responsible for first $300 of damage (excess) if self-drive.

8. PHOTOS & REVIEWS

8.1 We love taking photos for you – free. We may ask to use some photos/videos for our Instagram/Website – with your permission – we never share your face without asking. If you don’t want, just tell us “no photos for social”.

8.2 Honest reviews on Google/TripAdvisor mean world to our family business – not required but appreciated.

9. PRIVACY POLICY

9.1 We collect only: Name, WhatsApp, hotel, arrival date – to arrange pickup. We never sell your data.

9.2 WhatsApp messages stored for booking reference.

9.3 No credit card details stored – payments via cash or mobile money.

10. FORCE MAJEURE

If tour cannot operate due to force majeure – cyclone, tsunami, government lockdown, pandemic – we offer free reschedule valid 18 months – no refund of deposit but full credit – because our fishermen still need to eat.

11. COMPLAINTS

If something not good – tell us SAME DAY via WhatsApp – we fix same day – refund, second tour free, etc. We are family – we want you happy. Complaint after 1 week is hard to verify.

12. LAW

These Terms governed by Laws of Zanzibar, Tanzania. Any dispute – first we talk friendly solution via WhatsApp/calls – if not solved, Zanzibar Tourism Tribunal.

By booking with us via WhatsApp message “Confirm” or paying deposit, you confirm you read and agree to these Terms & Conditions.

Asante sana – Thank you – Welcome to our family – Karibu Kwetu!

Contact for any question about Terms:
Hafidh Swalehe – +255 777 430 440 – info@karibukwetuzanzibar.com